Export Coordinator and National and Off-Trade Executive
Central Office - Reydon

Export Coordinator and National and Off-Trade Executive

This is a dual role supporting our Export and Sales Teams.

As our Export Coordinator you will manage the end-to-end export process, ensuring our products reach international markets smoothly and on time. You'll handle logistics, create export documentation, and ensure compliance with global trade regulations. Acting as a key liaison with customers, transporters, and distributors, you'll provide exceptional service and support while maintaining accurate records.  You will also provide support to the Internal Sales Hub team and wider Sales team, through liaising with direct free-trade customers, handling orders and maintaining accurate customer records using our CRM. The role requires a 'hands on' approach to coordinating complex logistics, solving problems, and contributing to the global growth of the Adnams brand.

As our National and Off-Trade Executive you will be responsible for the processing and administration of orders for National and Off-Trade customers, overseeing incoming EDI orders and solving any issues.  The role involves managing customer queries, requests, delivery issues and bookings.

We offer an excellent package for our Export Coordinator and National and Off Trade Executive including -

• Competitive Salary
• Company Pension
• Life Assurance
• Share Incentive Plan
• 33 days holiday
• Career Development Opportunities
• Wellbeing Programmes
• Fabulous employee discounts!

We encourage each member of our team to grow, develop and progress within Adnams and so we are committed to providing you with continual training and development to support you with your career goals and progression within the store and wider business.

What do you need to know about Adnams and our Team?

We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation.

We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities.

At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness.

 What are we looking for?

Main responsibilities include:

Export Order Process:

• Provide information and guidance to customers, transporters and agents regarding export procedures and logistical information, ensuring customer experience consistently meets expectations, and acting as an ambassador of the Adnams brand.
• Manage incoming orders, allocate and transfer stock, and process and ship sample orders using customer ERP and logistics systems.
• Create and supply export documentation (e.g., bills of lading, certificates of origin, commercial invoices) to ensure accuracy and compliance with international trade regulations as required by country or customer to ensure timely export and import and keep up to date with HMRC legislation.
• Accurately maintain keg deposit systems and credits for returns.
• Liaise with customers, distributors, agents and Adnams logistics teams to coordinate order collections or deliveries.
• Support forecasting procedures to ensure 100% availability to meet customer demand while avoiding overstocks that may result in stock becoming short-dated.
• Research country and products requirements to ensure compliance with the rules of doing business overseas.
• Maintain accurate customer records in the CRM system, ensuring interactions and updates are logged to support effective relationship management.

Wider Sales Support:

• Proactively contact direct free trade customers to capture next day delivery orders, ensuring all deadlines set by the Transport Team are met.
• Support Key Account Managers (KAMs) by providing timely assistance to their customers, ensuring a seamless and consistent service experience.
• Accurately process customer orders received by phone, email, and through third party ordering platforms.
• Process pub company and wholesaler orders with a high level of accuracy and attention to detail.
• Deliver excellent customer service by providing clear information, product knowledge, and guidance to customers.
• Identify and act on opportunities to upsell products and maximise order value while representing our brands effectively.
• Maintain accurate and up to date CRM records, including all customer interactions and outcomes.
• Handle and process customer credit requests in line with company procedures.
• Work closely with the Transport Team to resolve delivery queries and support smooth customer fulfilment.

The successful candidate will have proficiency in using ERP and logistics systems. They will have excellent communication skills and have the ability to manage multiple tasks and priorities in a fast paced environment. Knowledge of export procedures and HMRC legislation would be beneficial.

This role is ideal for someone who thrives on coordinating complex logistics, solving problems, and contributing to the global growth of the Adnams brand.

What's in it for you?

Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people.

Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone.